Google Home 


Download and open the Google Home App. On your device, press and hold the microphone mute button for about 15 seconds. Lights on your device will flash to signal that it's resetting. The process should take about 1–2 minutes.

  1. Once the reset has completed. The search for your new device will begin. It should appear in the app as Google Home found. After it finds your device, select Next.




Follow the instructions until you reach the Connect to Wi-Fi step. Select the three dots in upper right corner. 




Select Show MAC address.




The MAC address will appear in the center of the screen.




Please Click Here to Proceed to Step 2.

If you require further assistance after going through this knowledge article, please submit a ticket at support.collegehouses.upenn.edu.