Amazon Echo Devices



Download and open the Amazon Alexa App, then plug in your Echo device. When first turned on, the Echo device should automatically enter into setup mode. If it does not, you can press and hold the Action button for five seconds if the light ring is not orange. You can also try holding the Microphone and Volume buttons for up to 20 seconds, until the light changes from yellow to blue.

Once the device is in setup mode, follow the process in the Alexa App until you reach the Select your Wi-Fi network screen. Then, scroll to the bottom.




Select Tap to see MAC address.




 The 12 digit alpha numeric address should appear underneath MAC address.




Please Click Here to Proceed to Step 2.



Amazon Fire TV and Stick Devices

Select Settings (Gear Icon) from the Home screen.


Then, select My Fire TV.


Next, select About.


Select Network and your device MAC Address (Wi-Fi) will be listed.




NOTE: The Amazon Fire TV and Fire Stick devices may have MAC address randomization turned on by default. You must turn it off to see the true MAC address of your device.  If you need help with this step please submit a ticket.

Please Click Here to Proceed to Step 2.

If you require further assistance after going through this knowledge article, please submit a ticket at support.collegehouses.upenn.edu